In short answer, Karen and the Design Team plans the project, and Mark and the Build Team implements the plans and you will enter into contract with each entity separately, just as you would if you employed a separate contracting company. Their services will overlap, of course, as they each advise and consult with each other over the course of your project, which benefits all.

Partnering with professional tradespeople is a crucial part of our business. We cannot refer or recommend trades that are outside of Home by Hattan. If you find yourself needing a Trade Professional, Home by Hattan Build can quote and coordinate this for you, using our vetted professionals.

While we prefer working as a Team (HbyH Design + Build) to manage your project more effectively, we can work with your own contractor, if your contractor is open to working with HbyH Design. If so, we will work closely with your contractor in order to communicate the design vision and also ensure it’s executed with the highest industry standards. We will serve as your liaison and will assist with any bottlenecks or concerns that arise during the construction process. We can also work with your Architect if you have one.

Yes. There are many aesthetic and spatial design decisions to be made, even with a simple refresh of tile or paint colors or light fixtures, and we want you to be happy with how your renovation looks and functions. If you already have architectural drawings or other space plans, we can certainly use them, but of course we need to review them. If you have an idea of the tile or other aesthetic choices you want, we will assist with selections to ensure a beautiful, cohesive and professionally designed look. We will tailor our design services to your project needs, and we can talk through your service options during our Discovery Call.

Due to your project’s scheduling, we’ll want to complete the current scope before adding additional areas. Of course we’d love to continue working with you and would be happy to draw up a new proposal and contract with the additional areas once our project wraps up, or as time allows.

It may be tempting, but that is what you are hiring us to do! We’ll take the time to discover & document your preferences in detail - including any items you want incorporated into your design - during our Project Foundations Phase, and then we use that information to guide our selections as we move through the rest of your project. Any items purchased without the Design Team's input will only change your design and delay your project, so stick to the plan, avoid the overwhelm, and allow us to Plan & Purchase for you! (Consultation and Design Trio Clients will be given links to purchase products on their own, but are still encouraged to stick to the plan!)

We'll be working together for an extended period of time, and there may be delays or other frustrations along the way. It is our commitment to manage any issues and provide beautiful solutions so that you are enjoying the process and are thrilled with the end result. We offer open and honest communication throughout the project, using weekly emails and scheduled meetings, and you are never left in the dark. So while we may experience ups and downs, our goal is to provide an exceptional client experience that results in your beautiful home.

Once we've officially started your project, you can expect to hear from us about once a week, as we offer Weekly Project Updates. We communicate throughout the project via email, via our design software Design Files, and during scheduled meetings. We're always available by email during business hours and are happy to schedule calls to talk should something come up. We’ll find out upfront how involved you want to be - then we’ll manage the communication from there so you can enjoy the process without overwhelm or anxiety.

Rest assured, YOU are at the heart of every design. The exploration phase of our process is incredibly detailed and thorough so we gain a complete understanding of your design style and lifestyle. You are also provided opportunities for feedback and a certain number of revisions within the project process. In cases where you are unsure of an item and it's something we know you'll love, we'll state our case as to why it's "the one" for you. These items are oftentimes the ones our clients tell us they love most! But know that YOU are always at the heart of every design.

You are given opportunities for feedback during the initial stages of your project, and also Included in your project are two rounds of revisions, one following each design presentation. Additional revision requests or the inability to make decisions in a timely manner are often the most common reasons for exceeding the project’s design budget and not meeting the standard timeline.

We pride ourselves on selecting trusted contractors and vendors, but sometimes unfortunate things do happen. In the case of furnishings that are delivered to a receiving warehouse, our receivers will notify us of damages as items are inspected, giving the Design Team enough time to reach out to the vendor and try to rectify the situation. If you are receiving product directly to your home, you must inspect for damages upon receipt of item, in order to do the same. In construction mishaps, these will be rectified by the Contractor or Sub-Contractors.

Depending on the vendor, especially when it comes to custom goods, refunds or exchanges are not usually possible. That being said, we order samples of materials for you to see and touch and feel whenever possible, and we attend industry trade shows where we personally touch and feel and research our vendor's products. We only recommend products that meet our quality standards.

Construction materials are managed by the contractor and are often delivered directly to the home. For furnishings– smaller goods may be shipped to your home, but more often than not, the vendor will require shipments of product to a receiving warehouse where the products will be carefully unpackaged, inspected, safely stored, and prepped for white glove delivery at the time of installation.

In our experience, it’s much safer and more efficient to complete furniture installations in a home free of pets and family members, so we will find something fun for you to be out of the house while we install! This helps us dedicate our full and complete attention to all of the small details that help make a house a home, and also makes way for the very best part – the big reveal!